We're listening
Complaints & feedback
Your feedback helps us improve. Whether something has gone well or fallen short, we want to hear from you and put things right where needed.
We take every complaint seriously and aim to handle it fairly, promptly and respectfully. If you are unhappy with any part of our service, please let us know so we can understand what happened and work towards a resolution. Positive feedback is always welcome too — it helps us recognise what is working well.
Our process
How we handle complaints
- 1
Contact us
Get in touch by email or phone and let us know what has happened and how it has affected you.
- 2
We acknowledge
We acknowledge your complaint and confirm the details so we understand your concern clearly.
- 3
We investigate
We look into what occurred, speaking with the people involved and reviewing any relevant records.
- 4
We resolve & follow up
We work with you towards a fair resolution and follow up to confirm the matter is addressed.
Get in touch
How to raise a complaint or give feedback
Submit your complaint or feedback
Use our contact form to send us the details and any supporting photos. Our team reviews every submission and will get back to you. We handle all feedback confidentially and respectfully.
Information on this website is general in nature and does not replace professional advice. Final wording must be reviewed by an Australian lawyer before publication.
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