Our commitments
Service commitments
These are the service commitments we make to every client. They describe how we work and what you can expect when you engage Freshly Services.
We want every client to feel confident in the service they receive. The commitments below set out our standards for quoting, delivery, communication and conduct. They are service commitments — a description of how we aim to work — and they sit alongside, not in place of, your legal rights.
Clear quotes
We provide clear, transparent quotes before work begins. Where a job requires an on-site inspection, we will let you know before pricing is confirmed.
Suitable providers
Certain work is assigned only to suitable providers, matched to the task and property.
Open communication
We keep you informed throughout — from confirming scope and scheduling to updates on progress and completion.
Documented work
We document completed works and can provide reporting to support owners, committees and record-keeping obligations.
Respectful conduct
Our providers treat every home and site with care and respect, working tidily and considerately around occupants.
Addressing concerns
If something is not right, we want to know. We take feedback seriously and work with you to put things right.
In practice
How our commitments apply
- We confirm scope and pricing with you before work proceeds.
- We assign suitable providers to the work involved.
- We keep you updated and answer questions along the way.
- We aim to leave every property clean, safe and as agreed.
- We welcome feedback and act on it promptly.
These service commitments do not limit or replace your rights under the Australian Consumer Law or any other applicable consumer protection. Nothing on this page excludes any right that cannot lawfully be excluded. Final wording is subject to review by an Australian lawyer before launch.
Ready to get started?
Request a free quote and our team will coordinate the services your property needs.